Shipping Policy
Order Processing Time:
- Once we receive your order, it will be produced within 5-7 business days. During peak seasons (holidays, etc) or sales, production times may be slightly longer. You will receive an email from us once your order has been processed and is ready for shipment.
- We offer a variety of shipping options which may include standard, expedited, and overnight shipping.
- Delivery times vary depending on the shipping method and your location. Estimated delivery times are provided during the checkout process, but please note that they are not guaranteed arrival dates.
- If you require expedited shipping for your order, please contact us directly by email at support@shinethrivegrow.com. Note: expedited shipping may incur additional charges. Please contact us with any questions about expedited shipping options and any related costs.
- Shipping costs are calculated based on factors such as the shipping method, the destination address, and the order's total weight. You will see the shipping cost during the checkout process before confirming your order.
Order Tracking:
- Once your order is shipped, you will receive a shipping confirmation email. This email will contain a tracking number and a link to the carrier's website, so you can monitor the progress of your package.
Order Modifications and Cancellations:
- If you need to modify or cancel your order, please contact us as soon as possible at support@shinethrivegrow.com. We'll do our best to accommodate your request, but we cannot guarantee changes once an order has been processed.
Address Accuracy:
- PLEASE provide accurate and complete shipping information during the checkout process. We are not responsible for delays or issues caused by incorrect or incomplete addresses. Please double-check your shipping details before submitting your order.
Undeliverable Items:
- If your package is deemed undeliverable due to incorrect address, or other reasons, it will be returned to our us, and we'll contact you to arrange for reshipment. In that situation, additional shipping charges may apply.